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      How to use SARTool
      • 18 Apr 2024
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      How to use SARTool

      • Updated on 18 Apr 2024
      • 1 Minute to read
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      Article Summary

      Summary

      SARTool is used to remove both Stellar Enforce (renamed to StellarProtect Legacy Mode after Stellar 2.0) and StellarProtect agents when the standard uninstallation process (Control/Programs) encounters problems or there is a request to uninstall without password.

      Details

      Please reach out to TXOne support and submit a support ticket along with an activation code for SARTool and key files.

      Procedure

      This step is executed on the machine that has the Stellar agent installed.

      Usage:

      • Download SARTool.zip and then extract it.

      • Copy generated key files to the folder of SARTool.exe.
        image.png

      • Open Command Prompt as administrator and run SARTool.exe in the correct platform folder (x64-Release/x86-Release)

        • SARTool.exe [--force]
          • --force: optional, suppress the interactive confirmation (useful for automation)
            image.png

      Troubleshooting

      Error MessageMount Upgrade
      You must be a Windows administrator to perform this functionOpen Command Prompt as administrator
      Failed to read key filesCheck if key files are copied to the current folder
      Version is not supportedCheck if agent version is newer than tool version and use newer tool
      Key files are invalidCheck if the customer activation code and system time meet the requirement
      No Agent installed
      1. Check if you’re using correct SARTool on correct platform. Ex: using x86 SARTool to remove x64 platform Agent.
      2. If you’re using the correct version of SARTool and you still get this message, please help collect debug log.
      Failed to load modulesCollect debug log
      Failed to remove installed agentCollect debug log
      Collect debug log:
      • Stellar Enforce removal log
        • log\ <DATETIME>_wk_SARTool_debug_<ID>.log
      • Stellar Protect removal log
        • log\TXSPRemover_<DATETIME>.log

      image.png

      For further assistance, please contact us at support@txone.com or your support provider.
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