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      How to Collect Debug Logs from Edge
      • 27 Nov 2023
      • 1 Minute to read
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      How to Collect Debug Logs from Edge

      • Updated on 27 Nov 2023
      • 1 Minute to read
      • Print
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      Article Summary

      Summary

      A step-by-step guide on how to collect debug logs from EdgeOne / Edge devices.

      Pertinent Version

      All versions of Edge Series

      Details

      If you come across a problem during evaluation, please collect the debug information using the following steps and send it on to TXOne

      1. Log into EdgeOne or Edge web console.
      1. Open the debug log collection page at:

      EdgeOne https://<EdgeOne_IP>/#/rdqa

      image.png

      Edge devices https://<EdgeDevice_IP>/#/rdqa

      image.png

      3.Click “Collect debug logs” button.

      1. Once the file is downloaded, retrieve it and send it to TXOne.

      EdgeOne debug log file

      image.png

      Edge devices debug log file

      image.png

      For support assistance, please contact us at support@txone.com or your Support Provider.
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